Upon purchasing your eSIM, you will promptly receive a confirmation email with the QR code. Please note that once the eSIM is sent by email, it cannot be prevented from being used. Therefore, refunds or returns are generally not possible, except in explicitly stated cases.
Customers have the right to request a refund or exchange if the eSIM cannot be activated due to a technical issue originating from eSIMMY or its telecommunications provider.
When refunds cannot be issued:
- If the wrong email address is provided, we cannot issue a refund. However, we can forward the eSIM to a different email address, but we cannot guarantee it will not be used by the owner of the incorrect email.
- If your device is incompatible with eSIM, we cannot issue a refund. eSIMMY provides a list of compatible devices on its website, and customers can confirm compatibility by contacting eSIMMY.
- If you change your mind or no longer need the eSIM, we cannot issue a refund. Once the eSIM is sent, we cannot prevent its use, and therefore, reimbursement is not possible.
- Refunds cannot be issued for any other reasons not specified on this page.
All over the world
Choose your destination
Countries
A
Africa - 18 country esim
Albania
Algeria
Andorra
Anguilla
Antigua and barbuda
Argentina
Armenia
Asia - 11 country esim
Australia
Austria
Azerbaijan
B
Bahamas
Bangladesh
Barbados
Belarus
Belgium
Belize
Bolivia
Bosnia and herzegovina
Brazil
British virgin islands
Bulgaria
C
Cambodia
Canada
Caribbean - 14 country esim
Chad
Chile
China
Colombia
Congo dem. rep
Costa rica
Croatia
Cyprus
Czech republic
D
Denmark
Dominican republic
E
Ecuador
Egypt
El salvador
Estonia
Europe - 29 country esim
F
Faroe islands
Finland
France
French guiana
G
Gabon
Georgia
Germany
Ghana
Gibraltar
Greece
Grenada
Guadeloupe
Guatemala
H
Honduras
Hong kong
Hungary
I
Iceland
India
Indonesia
Ireland
Israel
Italy
J
Jamaica
Japan
Jordan
K
Kazakhstan
Kenya
Kosovo
Kuwait
Kyrgyzstan
L
Latvia
Liechtenstein
Lithuania
Luxembourg
M
Macao china
Macedonia
Madagascar
Malawi
Malaysia
Malta
Mauritius
Mexico
Middle east - 10 country esim
Moldova
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
N
Nepal
Netherlands
Netherlands antilles
New zealand
Nicaragua
Niger
Nigeria
North america - 3 country esim
Norway
O
Oceania - 2 country esim
P
Pakistan
Palestinian territory
Panama
Paraguay
Peru
Philippines
Poland
Portugal
Puerto rico
Q
Qatar
R
Reunion
Romania
Russian federation
S
Saint kitts and nevis
Saint lucia
Saint vincent and grenadines
Saudi arabia
Senegal
Serbia
Singapore
Slovakia
Slovenia
South africa
South america - 16 country esim
South east asia - 6 country esim
South korea
Spain
Sri lanka
Sudan
Sweden
Switzerland
T
Taiwan
Tanzania
Thailand
Tunisia
Turkey
Turks and caicos islands
U
Uganda
United arab emirates
United kingdom
United states of america
Uruguay
Uzbekistan
V
Venezuela
Vietnam